Midas Online Reputation Management
Midas_Customer Service_Web

We help Midas deliver on their promise to provide top-tier customer service through social media – Facebook, Twitter, Yelp and Google. Together we developed a platform that combines technology and operational processes that allows Midas to:

  1. Proactively listen for consumer sentiment on social media
  2. Interact with consumers within the social media channel they reached out on
  3. Engage with stakeholders throughout the organization
  4. Drive towards a quick and friendly resolution

Our team acts as an extension of Midas, monitoring over 1,300 locations on Yelp and Google in near real-time and managing the Yelp partnership.

Midas’ commitment to social media as a consumer engagement channel helps to protect their reputation online as well as creates opportunities to connect with consumers and drive loyalty.