We help Midas deliver on their promise to provide top-tier customer service through social media – Facebook, Twitter, Yelp and Google. Together we developed a platform that combines technology and operational processes that allows Midas to:
- Proactively listen for consumer sentiment on social media
- Interact with consumers within the social media channel they reached out on
- Engage with stakeholders throughout the organization
- Drive towards a quick and friendly resolution
Our team acts as an extension of Midas, monitoring over 1,300 locations on Yelp and Google in near real-time and managing the Yelp partnership.
Midas’ commitment to social media as a consumer engagement channel helps to protect their reputation online as well as creates opportunities to connect with consumers and drive loyalty.