Our team acts as an extension of Midas, helping fulfill their promise for top-tier customer service across Facebook, Twitter, Yelp and Google for all 1300+ locations. We manage Midas’ enterprise Yelp program and handle data integrity and promotional customization for all of North America. As a part of our Online Reputation Management program, we handle public and private communications in near real-time which improves Midas’ public reputation and empowers shop owners to remediate customer concerns.
Together we developed a platform that combines technology and operational processes that allows Midas to:
Proactively listen for consumer sentiment
Interact with consumers within the social media channel they reached out on
Engage with stakeholders throughout the organization
Drive towards a quick and friendly resolution